We understand that circumstances change, and you may need to close your account with us.

Please follow the instructions below to request the closure of your account.

Steps to Request Account Closure

1. Verify Your Identity: To ensure the security of your account, please provide the following information:

◦ Full Name

◦ Email Address associated with the account

◦ Phone Number

◦ Member ID (if applicable)

2. Submit Your Request: You can submit your account closure request through the following method:

◦ Email: Send an email to info@ummahwa.com.au with the subject line “Account Closure Request”.

Data Deletion and Retention

• Deleted Data: Upon account closure, the following data will be permanently deleted:

◦ Personal Information (e.g., name, email, phone number)

◦ Account Activity and History

◦ Membership Details

• Retained Data: Certain information may be retained for legal or administrative purposes, in accordance with our Privacy Policy. This includes:

◦ Transaction Records

◦ Communication Logs

• Retention Period: Retained data will be kept for a period of up to 7 years, as required by law.

Important Information

• Processing Time: Account closure requests are typically processed within 5-7 business days. You will receive a confirmation email once your request has been completed.

• Reactivation: If you change your mind, you can reactivate your account within 30 days of closure by contacting our support team.

Contact Us

If you have any questions or need further assistance, please contact us at:

• Email: info@ummahwa.com.au

Thank you for being a part of the Islamic Centre of Western Australia community.